For defective or damaged products, please contact us to arrange a refund or exchange. 

To return an item, please call us at 479-326-8570 to log your return case. Once approved, include your proof of purchase, and mail your return to the following address:                                                                                   

SHAKEitCOOL
Attn: Returns 
301 SW 18th Street, Suite 13
Bentonville, AR 72712
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.